Linen Hub Rebate
more linen movement, more money back.
Our rebate program is designed to reward customers who partner with us more deeply. By offering increasing rebates based on total spend, we recognise and reinvest in those who rely on our service at scale.
The more you use our linen solutions, the more value you receive back – it’s our way of saying thank you for growing with us.
FAQs
How is the Rebate Paid?
Rebates are calculated and paid quarterly in arrears based on the total spend within each quarter. Once calculated, the rebate amount is applied as a credit to your account, which can be used toward future invoices. This approach ensures consistent value throughout the year and directly reduces your ongoing linen costs.
Who do I contact if I need help?
You can manage your account, orders, and collections through our customer portal. If you need further assistance, our 7-day customer care team, including live chat support, is always available to help.
How do I get started?
Simply register online, select your nearest Linen Hub, and our team will guide you through setup and onboarding.
How is billing handled?
Billing is done weekly based on the linen you collect and hold, making it easy to manage costs without large upfront expenses.
All invoices are easily accessed via your customer portal, providing clear visibility of linen usage and charges at any time.
Terms and conditions
- Where and within any Rebate Calculation Period, the Customer’s total purchases and amounts paid (excluding GST) fall within the Quarterly Purchase Range set out in the table above, the Customer will be entitled to the corresponding Rebate.
- The Rebate will be credited against your outstanding payments (update) by SPL within thirty (30) days from the end of the relevant Rebate Calculation Period.
- The Customer acknowledges that the eligibility for a Rebate is subject to the Customer having complied with all the terms and conditions and any direction by SPL within the Rebate Calculation Period.
- SPL reserves the right to exclude a member for rebate based on linen usage behaviour.
- Spend totals for rebate calculations excludes invoices for linen loss and transport costs.